TERMS & CONDITIONS
The website www.hiraanifox.com is a sole trader business owned by Nicky J Eley.
By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use and access this website. The Hiraani Fox website is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. UK and overseas orders are shipped by Royal Mail. (Please see 'Shipping' page for shipping costs) You will need to sign for your purchase, so it is important to use a delivery address where you will be available to sign, or somebody you trust can sign for it. Most orders will be dispatched within 1 working day subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
If in the unlikely circumstance that you are not entirely happy with your purchase and need to return an item to us, please return item/items to:
Hiraani Fox, Suite 305, 275 Deansgate, Manchester, M3 4EL, United Kingdom
Please CLICK HERE for the Returns and Exchange form, which needs to be printed, completed and included in your returns parcel
The product you return or exchange, must be in new, unused, and unworn condition with all the original packaging and garment tags still attached within 14 days of receipt of the item/items. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties. For exchanges, we will be happy to exchange your item/items for a different size or colour. It is advisable to send returned items by registered post and keep your proof of postage receipt, as we cannot be responsible for goods lost or damaged in transit. Customers' statutory rights are unaffected
Under the Consumer Contract Regulations (June 2014) you have the right to cancel your order for any item purchased from Hiraani Fox for a full refund, within 14 days of receipt of item/items
If however your order has already been processed and/or shipped, you will need to pay and return the order to us.
The item/items are your responsibility until they reach us. For your own protection we advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods
Sale items purchased in our sales are not eligible for a refund only exchanged for store credit at the original amount paid for item/items
Delivery charges are only refundable if you have received goods that are faulty
The item/items are your responsibility until it reaches us. For your own protection we advise that you send the parcel tracked and signed , using a delivery service that insures you for the value of the goods
The cost of returning the item to us is your responsibility
The parcel can take up to 7 working days to be returned to us, unless sent by special delivery
Please remember to include whether you would like an exchange or refund on your Returns and Exchange form, sent with your parcel
If for whatever reason your item/items are faulty, please contact us via phone or by email firstname.lastname@example.org quoting your order number, name and address and reason for return, details of the product, whether you would like an exchange or refund and we will then advise you on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us
We accept all major debit cards and credit cards, all transactions are processed via Stripe and are encrypted for your safety and security
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Additional validation and fraud checks are carried out internally.
Payments can be made securely online by Visa, Master Card, Visa Debit, Diners or Maestro cards. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. We also reserve the right to cancel your order.
By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.
If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.
Given the unpredictability of technology and the online environment, Hiraani Fox, make no promise that our website will be uninterrupted or entirely error free, or free of viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
The content of our website is presented, "as is", and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site or to update product information at any time if we consider it necessary.
LIABILITY AND INDEMNITY
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is controlled and operated by Hiraani Fox in the UK. These terms and conditions and all matters connected with any order you place in our website are governed by English law.
This website is owned and operated by Hiraani Fox, UK. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Hiraani Fox and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Hiraani Fox.
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must not use this website.